Shipping & Returns

DELIVERY

Our delivery charges for the United Kingdom are a standard £4.95 and will be delivered by Royal Mail First Class post, larger items with be delivered by courier. We will despatch all UK orders within a day, Please allow up to 7 days for delivery. Any orders outside UK, please contact us via our contact page. 

DESCRIPTION OF GOODS

We cannot guarantee that the appearance and/or colour of Goods shown in our promotional literature or on our website exactly reproduce the appearance and/or colour of the physical Goods themselves. All sizes and measurements quoted are approximate.

RETURNS POLICY

We want you to be fully satisfied with your purchase, however in the event you are unhappy with the product/s, or you have simply changed your mind, you may return new and unused products within thirty days of delivery for a full refund of the cost of the goods only. Please return products with appropriate packaging (the original, undamaged packaging is best) along with the delivery note - please let us know why you are returning the item. We would advise that you get proof of postage just in case your parcel goes astray. however if you have a problem with your order, or have simply just changed your mind, you can return the goods to: Crystal Shack, White Elm Garden Centre, White Elm Road, Bicknacre, Chelmsford, CM3 4LR. 

Please note that we are unable to accept any returns of opened essential oils, used water bottles or used earrings due to hygiene reasons.

Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return and if you would like a refund or replacement. We will respond quickly with instructions for how to return items from your order.
 Once the product has been returned to us, we will issue a refund or replacement.